Whether it's your account, payments, bonuses, or games — we're here to help. Find the answer yourself or get in touch with us directly.
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The Ex Cricket support team is always here for you — reach out through whichever channel works best for you.
Help by Topic
Select your issue type and get directly relevant information and solutions.
Full guides on registration, login, password changes, profile updates, and account verification.
How to deposit and withdraw via bKash, Nagad, Rocket, and crypto — including limits and processing times.
Terms and conditions for the welcome bonus, cashback, free spins, and referral program.
Betting rules, how to read odds, in-play betting, cashout, and bet cancellation policies.
Live Casino, slot machines, RTP, free spins, and what to do if a game won't load.
Two-factor authentication, reporting suspicious activity, and data protection policy.
Help with downloading, installing, updating, and fixing crashes on the Android and iOS apps.
Support for self-exclusion, deposit limit settings, and problem gambling prevention.
Reports related to technical errors, incorrect results, stuck payments, or account restrictions.
Whether you're just getting started with online betting or you've been playing for years, the Ex Cricket Help Centre is built for everyone. We've laid out solutions to the most common and complex issues alike — all in straightforward English. The goal is simple: to make sure you always feel comfortable on the platform.
Ex Cricket's support team has over 50 trained agents who operate entirely in Bengali. Whether your deposit gets stuck at 3 AM or you suddenly can't log in on a Friday afternoon — whenever it happens, someone is always ready to help.
Nearly 40% of support requests at Ex Cricket are payment-related. Most of them come down to simple issues — a wrong reference number, a missing transaction ID, or network problems with a mobile banking app.
If your wallet isn't credited after a bKash payment, wait 15 minutes first — network delays do happen. If it still hasn't arrived, contact live chat with your Transaction ID (TrxID). Credits are usually applied manually within 30 minutes.
First-time users are often frustrated when asked to submit a copy of their National ID or passport during their first withdrawal. But this is actually there to protect you. If someone tries to access your account without authorisation and withdraw funds, verification is what stops them.
The KYC (Know Your Customer) process at Ex Cricket is straightforward. Simply upload photos of the front and back of your National ID along with a selfie. Verification is usually completed within 2–4 hours. Once verified, you won't need to go through the process again.
Many users who receive a welcome bonus find they can't withdraw right away — and that's completely normal. Bonuses come with wagering requirements, meaning you need to place bets with the bonus amount a certain number of times before withdrawing. For Ex Cricket's welcome bonus, the wagering requirement is typically 15x.
For example — if you deposit ৳2,000 and receive a 150% bonus, you'll get ৳3,000 in bonus funds. To withdraw that ৳3,000, you'll need to place a total of ৳45,000 in bets (3,000 × 15). Keep in mind, this doesn't apply to all markets in Sports Betting — bets placed below certain odds may not count.
When installing the APK on an Android device, you may see an "Unknown sources" or "Install blocked" message. This is easy to fix — go to your phone's Settings, enable Security > Unknown sources, then proceed with the installation. On iOS, you can download directly from the App Store.
If the app crashes, start by clearing the cache and updating to the latest version. On low-memory devices, Live Casino may take longer to load — in that case, the browser version tends to work better. If the problem persists, contact support with your device model and Android/iOS version.
At the ex cricket Help Centre, one thing matters to us above all else — speaking to you like a real person. Our goal isn't to send you in circles with automated responses or copy-paste answers. We listen, we understand your issue, and we give you a solution that actually fits.
Ex Cricket has a dedicated 'Beginner's Guide' section for new users, featuring step-by-step walkthroughs with images and videos — covering everything from registration to placing your first bet, all in plain English.
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Open an Account Log In
Step-by-Step Guide
Step-by-step guides for the most commonly requested processes on Ex Cricket.
Log in to your Ex Cricket account and click the "Wallet" icon in the top right corner.
Click the "Deposit" button and select "bKash" as your payment method.
Enter the amount you want to deposit (minimum ৳200). Note down the bKash number and reference code displayed on screen.
Open the bKash app, select "Send Money" or "Payment", and make sure to include the reference code.
Enter the Transaction ID (TrxID) from bKash into the Ex Cricket deposit form and submit.
KYC verification must be completed before your first withdrawal. If it hasn't been done, go to your profile and upload the required documents.
Go to your wallet, click the "Withdrawal" button, and select your preferred payment method.
Enter your own bKash/Nagad/Rocket number. It must match the number registered on your account.
Enter the amount you'd like to withdraw (minimum ৳500) and confirm with your Ex Cricket PIN.
You'll usually receive an SMS on your mobile within 5–15 minutes. If it takes longer, please contact support.
FAQ
Solutions to the most frequently asked account-related issues.