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Ex Cricket FAQ — All Your Questions Answered in One Place

This page answers the most common questions Ex Cricket users have — from account security and VIP benefits to bonus terms and football betting. Check here before contacting support.

Last updated: January 2026
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The Most Commonly Asked Topics

The most common questions about Ex Cricket are organized into six categories — find all the answers in the FAQ below.

Account Security

Everything you need to know about enabling 2FA, personal data encryption, and keeping your account secure.

VIP & Rewards

From Bronze to Diamond, explore every VIP tier and the benefits that come with each level.

Bonuses & Wagering

Bonus eligibility conditions, how wagering is calculated, and the contribution percentage for each game type — all covered here.

Mobile & App

How to play on mobile without an app, performance tips, and step-by-step PWA installation.

Sports Betting

Full details on every sport you can bet on beyond cricket — football, tennis, basketball, and more.

History & Transactions

A step-by-step guide to finding your betting history, payment records, and statements.

Ex Cricket FAQ — All Your Questions Answered

Every day, thousands of Ex Cricket members contact support with questions. The truth is, most of those answers are right here on this page — taking a few minutes to read through can save you a lot of hassle. Below you'll find detailed answers to the seven most frequently asked questions.

Click any question to expand the answer. Opening one will not automatically close the others — you can keep as many open at once as you like. If you can't find what you're looking for, support contact details are available at the bottom of the page.

Quick search: Type a keyword in the search box below to highlight related questions — for example, try "bonus" or "VIP".
No results found. Try a different keyword or Help Center Go.

Security

Yes, you should keep two-factor authentication (2FA) enabled — especially if you regularly hold funds in your account. Even if someone knows your password, they cannot log in without the OTP sent to your phone, making it the most effective protection available.

Steps to activate:

  • Log in to Ex Cricket
  • Click the profile icon in the top right → select "Account Settings"
  • Go to the "Security" tab → locate the "Two-Step Verification" section
  • Click the "Activate" button — a confirmation OTP will be sent to your registered mobile number
  • 2FA will activate as soon as you enter the OTP

Once enabled, you'll be prompted for an OTP every time you log in from a new device or browser. For trusted devices, use the "Remember this device" option to skip the OTP in future logins. To disable 2FA, select "Deactivate" on the same page and verify with an OTP once more.

VIP

Ex Cricket's VIP loyalty program has five tiers in total. You earn points on every bet you place, and your tier is determined by those points. Moving up to a higher tier unlocks even greater benefits.

Tier Structure:

  • Bronze (New Members): 1 point per ৳1,000 wagered. 5% monthly cashback, standard withdrawal times.
  • Silver (500 Points): 1 point per ৳800 wagered. 8% cashback, weekly reload bonus, priority support.
  • Gold (2,000 points): 1 point per ৳600 wagered. 12% cashback, faster withdrawals (within 5 minutes), and exclusive promotions.
  • Platinum (10,000 Points): 15% cashback, a dedicated account manager, and higher withdrawal limits.
  • Diamond (50,000 points): 20% cashback, instant withdrawals, personalized promotion packages, and bonuses on special occasions.

Tiers are reviewed every three months. You can check your current points and tier under the "VIP Status" section in your account dashboard.

Security

Ex Cricket uses bank-grade technology to protect members' data and funds. Key highlights:

  • 256-Bit SSL Encryption: Your login credentials, payment data, and personal information are transmitted in fully encrypted form — no one can intercept them in transit.
  • Segregated funds: Member funds are held separately from the company's operational accounts, keeping your money protected regardless of the company's financial position.
  • Third-party audit: System security is regularly audited by independent external security experts.
  • Data sharing policy: Your personal information is never sold to third parties and is only shared when required by law.
  • AML compliance: We comply with international anti-money laundering policies — which also ensures full transparency for your funds.

If you notice any unusual activity on your account, contact support immediately and change your password.

Mobile

Yes, absolutely. Ex Cricket's website is built with a mobile-first design, meaning you get the same experience on a smartphone's small screen as you would on a desktop. No separate app download required.

To play directly in your browser: Open excricket.xyz in Chrome, Firefox, or Samsung Internet, log in, and get started. Every feature — live betting, casino, payments, and bonuses — is fully accessible from your browser.

To add a shortcut to your home screen (Android):

  • Open excricket.xyz in Chrome
  • Tap the three dots in the top right
  • Select "Add to Home Screen"
  • Tap "Add" to create the icon — it will then open in full-screen mode

On iPhone: Safari → Share → "Add to Home Screen" — same process. Do not download APK files from third-party sites — they are unsafe.

Sports

Absolutely. While cricket is the heart of Ex Cricket, the platform offers betting on more than 30 sports.

Popular Sports:

  • Football: Premier League, La Liga, Champions League, Bundesliga, international matches — 50+ markets including match results, goalscorers, and handicaps.
  • Tennis: Grand Slam, ATP, WTA — match winner, set score, game handicap.
  • Basketball: NBA, EuroLeague — point spreads, over/under, quarter bets.
  • Badminton: Popular in Bangladesh — set betting on international tournaments.
  • E-Sports: CS:GO, Dota 2, League of Legends — round bets, map winner.

After logging in, go to the "Sports" menu to browse all available sports. Live matches are listed under a separate "Live" tab, where odds update in real time.

Bonus

The wagering requirement refers to the total amount you need to bet before you can withdraw bonus funds. For example: a ৳1,000 bonus with a 10x wagering requirement means you must place a total of ৳10,000 in bets before your winnings become withdrawable.

Contribution rate by game:

  • Sports Betting (minimum odds 1.5): 100% Count — The Fastest Way to Complete Your Wagering Requirement
  • slots: 100% counted — these also clear quickly
  • Live Casino (Baccarat, Roulette): 10% contribution — wagering progress is slower here
  • Sports bets with odds below 1.5: 0% counted — these bets do not contribute to wagering

Tips: To complete wagering faster, choose odds of 1.8 or higher in Sports Betting. Bonuses are generally valid for 30 days. You can track your remaining wagering requirement in real time under the "Bonus" section of your account.

History

All your history on Ex Cricket is available in one place — easy to find once you log in.

To view your betting history:

  • Log in → "My Account" → click "Betting History"
  • Use the date filter to find bets from a specific time period
  • View full details for each bet — match, odds, stake amount, and result all in one place
  • Status filter: Ongoing / Won / Lost / Cancelled

To view your transaction history:

  • Go to "My Account" → "Transactions"
  • Deposits, withdrawals, and bonus credits are organized in separate tabs
  • Each transaction shows a reference number, date, amount, and status

Up to 12 months of history is available to view directly. For older records, contact support and a statement will be sent to your email — typically within 24 hours.


What to Do If You Have More Questions

If you didn't find your answer in the seven questions above, or need something more specific, Ex Cricket's support team is always ready to help. You can communicate in Bengali — no English needed.

The fastest way to reach support is via live chat — an agent typically connects within 2–3 minutes. For more complex issues, emailing us will get you a detailed response within 24 hours.

Also see our Help Center: For in-depth guides on specific topics Help Center Visit — step-by-step tutorials and screenshots are available there.
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